Thank you for choosing Qbrainstorm Software's services. We strive to ensure your satisfaction with our offerings, but if you encounter any issues, we’re here to assist you. This policy outlines the terms and conditions for refunds.
1. Cancellation Policy
- Subscribers may cancel their recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle. No further charges will be applied after cancellation.
2. Refund Eligibility
- To be eligible for a refund, you must submit a request within 30 days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of Qbrainstorm software.
- Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required.
- Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond Qbrainstorm software's control (e.g., changes in personal circumstances, third-party hardware or software failures, etc.) will not be honored.
3. Process for Requesting a Refund
- To request a refund, please contact our customer support team at info@qbrainstorm.com . Include your account information, subscription details, and a brief explanation of why you are requesting a refund.
4. Refund Processing
- Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.
- Please note that refunds can only be made back to the original payment method used at the time of purchase.
5. Late or Missing Refunds
- If you haven’t received a refund yet, check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted. Contact your bank for additional processing times.
6. Changes to Refund Policy
- Qbrainstorm software reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.
7. Contact Us
- If you have any questions about our refund policy, please contact us at info@qbrainstorm.com